Unsure what is going on with my account.

Started 4 Aug 2019
by KingofQuietDarkness
in Support Center
Today, both i and my friend tried to login to Phoenix to continue our adventures. however, both of us, speaking through discord, became extremely angry when we were unable to get into the game, or rather, past the loading screen that says, and i quote "Your account has no access to this game! hit esc to quite the game." I have tried at least fifteen times before trying to restart my computer, and seeing if it was possibly just still open from last night, where we played without issue. He also has tried three times to no avail either.

My friend has had this problem randomly every once in a while, but it has never happened to me. I'd appreciate any help to somehow fix our problems. also, before i forget, he wanted me to mention he also cannot craft specific items, even with all the skills and materials. He cannot even put enchantment gems into his gear I make for him.

We'd both really love to continue playing, despite these issues, but this has us stumped and annoyed.
Sun 4 Aug 2019 5:04 AM by bm01
Might want to have a look at this post: https://forum.playphoenix.online/viewtopic.php?f=14&t=10645
Sun 4 Aug 2019 5:09 AM by KingofQuietDarkness
bm01 wrote:
Sun 4 Aug 2019 5:04 AM
Might want to have a look at this post: https://forum.playphoenix.online/viewtopic.php?f=14&t=10645

I do not have multiple accounts i'm aware of, but good to know.
Sun 4 Aug 2019 5:30 AM by gruenesschaf
KingofQuietDarkness wrote:
Sun 4 Aug 2019 5:09 AM
bm01 wrote:
Sun 4 Aug 2019 5:04 AM
Might want to have a look at this post: https://forum.playphoenix.online/viewtopic.php?f=14&t=10645

I do not have multiple accounts i'm aware of, but good to know.

Just the one with only mid chars and the other one with only hib chars, completing this one that only has alb chars.
Sun 4 Aug 2019 5:47 AM by KingofQuietDarkness
gruenesschaf wrote:
Sun 4 Aug 2019 5:30 AM
KingofQuietDarkness wrote:
Sun 4 Aug 2019 5:09 AM
bm01 wrote:
Sun 4 Aug 2019 5:04 AM
Might want to have a look at this post: https://forum.playphoenix.online/viewtopic.php?f=14&t=10645

I do not have multiple accounts i'm aware of, but good to know.

Just the one with only mid chars and the other one with only hib chars, completing this one that only has alb chars.

I apologize, but i'm not quite sure what you mean. Could you try to explain to me, again, what you mean? i' a little tired, and having trouble thinking clearly, sorry.
Sun 4 Aug 2019 5:53 AM by KingofQuietDarkness
If, by chance, you mean I have multiple accounts, I do live with four other people currently, who also play since i told them about this, and they all have accounts, but i'm unsure if it would count that as me, or not, as we share a router.
Sun 4 Aug 2019 6:25 AM by Druth
KingofQuietDarkness wrote:
Sun 4 Aug 2019 5:53 AM
If, by chance, you mean I have multiple accounts, I do live with four other people currently, who also play since i told them about this, and they all have accounts, but i'm unsure if it would count that as me, or not, as we share a router.

It's an incredible coincidence you all picked different realms, makes me wonder if you ever decided to discuss your hobby after telling them about it the first time?
I mean, a simple "you picked Hib, and you Alb?" followed by a thought that it might be a problem all in same house play different realms, would have made most people think a problem could occur eventually.

My suspicious nature thinks you be lying, but my trust in humans hopes you are just careless.
Sun 4 Aug 2019 7:25 AM by bm01
KingofQuietDarkness wrote:
Sun 4 Aug 2019 5:53 AM
If, by chance, you mean I have multiple accounts, I do live with four other people currently, who also play since i told them about this, and they all have accounts, but i'm unsure if it would count that as me, or not, as we share a router.
According to the server rules, players from the same household must all play on the same realm.
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