§1 Only one account

There may only be one account per person and each person must have their own computer, if you have fewer computer than people you can share the account(s), we have 100 character slots per realm per account. Measures are incorporated to detect multiple user accounts. This includes creating an additional Phoenix account when banned or suspended.

If you play from the same household you must play the same realm in RvR zones. If you try to play different realms in RvR zones, it will be considered cross-realming. If one of you has to AFK for more than 10 minutes, make sure to log out of the game as you might get tested for dual logging. If, after 10 minutes, the test fails, the ban will be applied

1st offense: Warning and all but 1 account will be deleted. The remaining account will receive a 3-day ban.
2nd offense: Permaban of Player

§2 No account sharing

There may only be one account per person and each person must have their own computer, if you have fewer computer than people you can share the account(s), we have 100 character slots per realm per account. Measures are incorporated to detect multiple user accounts. This includes creating an additional Phoenix account when banned or suspended.

If you play from the same household you must play the same realm in RvR zones. If you try to play different realms in RvR zones, it will be considered cross-realming. If one of you has to AFK for more than 10 minutes, make sure to log out of the game as you might get tested for dual logging. If, after 10 minutes, the test fails, the ban will be applied

One offense is counted against each involved account:
1st offense: 3-day ban
2nd offense: Permaban

Any given computer may only be linked to one account. Creating an account has and still does create a link between your account and computer and so does logging into the game. This computer link is permanent and cannot be removed.

What does this mean?
In practical terms this means: do not ever log another account on a computer that was already used to play the game with another account. Please note that it is fine to use however many computers you want with a single account, e. g. one pc at home and a laptop at work, as long as none of those computers have ever been linked with another account.

What are the consequences of breaking these rules?
If you attempt to login using a computer that has been used for another account the login may be rejected with the message "Computer already assigned to at least one other account", these incidents have no consequences, the message is there to prevent accidental sharing.
Please note that the same computer definition used for the automatic prevention is much stricter than the general same computer definition to keep false positives as low as possible, all logins to different accounts that are not prevented by the automatic detection still count as a sharing violation.
For the first violation a 3 day ban will be applied to the involved accounts, further sharing will result in a perma-ban for the involved accounts.

I have bought a new computer and want to use it to play on Phoenix, what do I need to do?
You do not need to tell us that you have a new computer.

I am going away and want to use my laptop to play, is that OK?
Yes it is fine, as long as your laptop has only/will only be used for your account. You do not need to tell us.

Can I give my old computer to my partner/child/family member/friend, so they can play on Phoenix with a new account?
The simple answer is no.
Once a computer has been used to create or play an account then that computer is forever linked to that account, any additional account created or used on that computer will be considered sharing(and possibly a multi account).

Can I or can I ask you to unlink an account from a computer?
No. A computer once used for an account is linked to that account forever. We do not make exceptions for this.

I have bought a second hand computer from someone who plays on Phoenix, can I use it?
If they have not used that computer for their account then yes. If they have used it for Phoenix then no, you cannot use it.

Someone logged in their account on my computer without telling me first, what do I do?
In this circumstance it is still classed as sharing and both yours and the other persons account will be subject to the appropriate ban. Please note that even if the sharing offence(or even other breaches of the rules) happened months ago sanctions can still apply.

My IP address has changed, will this get me banned for sharing?
In normal circumstances a changing IP address is not something to be concerned about and you do not need to tell us.

I am going to visit a friend/relative and want to login when I am there, will I get banned for sharing?
Make sure the computer you log in from is not tied to another account then you will not be banned for sharing.

There is more than one player in my household will we get banned for using the same IP address?
As long as each account in your household is never used on a computer tied to another account then this is not considered sharing.

§3 No crossrealming

Special note in case you are playing from the same household: you must play the same realm in RvR zones. If you try to play different realms in RvR zones, it will be considered cross-realming.

1st offense: 3-day ban
2nd offense: 7-day ban
3rd offense: Permaban of Player

§4 No RP farming

1st offense: 3-day ban for all involved accounts. RPs, BPs and XP will be deducted at our own discretion
2nd offense: 4 weeks ban for all involved accounts. RPs, BPs and XP will be deducted at our own discretion
3rd offense: Permaban for all involved Players

§5 No exploiting, cheating, scripting, afk farming

You may not modify any part of the Dark Age of Camelot client. This includes but is not limited to: Any hardware or third-party software, altering movement speed of your character, revealing positions of enemy players (as Radar), Jump-Hacks, Client mods that change weather pattern, fog, terrain, or object positions.

1st offense: Permaban of Player

Scripting

It is allowed to bind multiple actions to a key, however, delays, repeats, and conditions are strictly forbidden. Automated, unattended gameplay of any kind is forbidden.

1st offense: deletion of all characters and 14 days ban
2nd offense: permaban

The staff may decide to not go forward with the deletion if there are mitigating circumstances.

Afk Farming

In cases where only ingame functionality is used, for example setting your pet to aggresive and going to bed:

1st offense: warning
2nd offense: deletion of all characters and 14 days ban
3rd offense: permaban

Exploiting

Reporting of all exploits to the staff is mandatory. You are required to immediately report and discontinue the use of all discovered exploits.

A bug is defined as an unintended result of a game function that is unintentionally encountered and/or cannot be bypassed without altering the intended gameplay experience.

Exploiting is defined as the commission of an action within the game to circumvent or alter the normal functions of the said game.

Invading the homelands of an enemy is considered bug abuse and will be punished. Offenders are required to immediately disclose all known information about the exploit. Failure to comply with this policy will result in:

1st offense: Warning
2nd offense: 3-day ban
3rd offense: 7 day ban
4th offense: 4-week ban
5th offense: permaban of player

Depending on the abuse, we will also remove XP, RP, Coin, Skill, BP, Items or other.

§6 No offensive names

The following types of names are subject of the enforced rules

Vile, or racist names including common swear words, anatomical references, racial slurs, sexual references as well as diseases and homonyms of these words Combinations of these words that produce an offensive result (e.g. Hugeaz, Tug McGroin, KneeGrow etc). Any and all drug references. Diseases includes Corona / Covid.

Any historical or religious references. (e.g. God, Jesus, Allah, Satan, Hitler, Stalin) Names chosen with the intent of harming the reputation of or used to impersonate a Phoenix staff member.

For all the above, misspellings and alternate spellings of the word or words are also unacceptable.

1st offense: Warning and renaming
2nd offense: Renaming and 1-day ban
3rd offense: Renaming and 7-day ban
4th offense: Renaming and 4-week ban
5th offense: Permaban of player

Think of these number of offenses as a point system, depending on the severity of this rule violation you can get more points even on the first offense. All violating names found at the time of the rename count as a single violation with the severity being that of the worst name.

Renaming: For the 1st offense we will give the player the opportunity to pick an alternative, appropriate name. If the chosen name is also violating the rules, punishment of 2nd offense will be applied. If a player doesn’t respond to the staff member in a within a decent time frame, a name will be chosen at the staff discretion. If a staff member finds a name in our backend which violates the rules, it will be re-named at the staff members discretion.

§7 Be nice

Private conversations

Private conversations include: PM, Guild and Alliance chat, the starter guild chat counts as public chat.
In most cases the staff will not get involved, that's what /ignore is there for. Guilds and Alliances will have to regulate themselves.
Staff will get involved in exceptional cases or when the other party tries to circument /ignore by for example using multiple characters.
Logging another realm after getting killed to flame someone will also receive staff attention.

Public chats

You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any form.

1st offence Warning / 24-hour mute
2nd offence 24-hour mute
3rd offence 24-hour mute and strong warning
4th offence 1-day ban
5th offence 3-day ban
6th offence 7-day ban

Behavior

If a staff member asks you to stop doing whatever the violation has been, this is an official warning.

You may not impersonate any Phoenix staff member past or present. This includes any form of parody, jest, or attempt to deflect other players for fear of action being taken against their account.

Pulling or leading a hostile NPC or creature along behind you and attempting to get it to attack another player who does not desire that engagement. Attacking an already attacked creature without the consent of the player who pulled the mob/s first, is strictly forbidden.

1st offense: Warning
2nd offense: 1-day ban
3rd offense: 7-day ban
4th offense: 4-weeks ban
5th offense: Permaban of Playe

Scamming

Scamming is defined as a fraudulent scheme, especially for making a quick profit; swindle.

Also defined as to cheat or defraud with a scam. Proof from the involved account must be submitted to Phoenix staff. An investigation will then take place to determine if it is indeed scamming.

Housing Market is not included in this rule.

Please make sure to check the prices before you buy any item.

Depending on the severity of the scam, punishment will be determined by the staff and could lead to a ban.

Non-Instanced "Endgame PvE" / Raid Rules

High-End Dungeon Raids, Dragons, DF Princes, SI feather loop and similar are considered Non-Instanced Endgame PvE Content.
The battlegroup loot chest mode is only allowed for Non-Instanced endgame pve activities.
When leading an non-instanced pve raid announce your raid rules at the beginning so it is clear to everyone what to expect. Examples: Only level xyz can roll, money will be kept by the raid leader etc.
Changing the rules on the go is not allowed and will be considered griefplay.
If a raid (BG) is fighting mobs, it is not allowed for other groups/bgs/player to hit those mobs as well. The normal pve rules above apply.

§8 All chat windows must be covered while streaming

It is allowed to stream without a delay.

§9 No real money trades of any kind

On Phoenix servers, all accounts, and characters used for financial gain will be deleted/banned. It is forbidden to use your account for:

Soliciting real life monetary trades.
Purchasing of in-game gold or items for real life currency.
Exchange of in-game items or gold for real life items.
Exchange of in-game items/gold for items or currency from other games, including Dark Age of Camelot live servers

§10 No public discussions about bans

Public discussions about already enforced punishments are strictly forbidden in game, on forums and on discord.

A punished player who is not permabanned may contact a staff member once to plead his case.

If a player is permabanned he/she has the opportunity to find another player who can act as a “probation officer” and plead the case to a staff member.

The staff member will then take the case to the team. After discussion, the team might give the player another opportunity under the following circumstances:

The original banned account will be deleted.

The permaban will be changed to a 4 week-ban

The player will then be allowed to create a new account and continue playing on our server.

The “probation officer” will have to take responsibility for the previously banned player for 1 month.

If the previously banned player will violate any of our rules within this period, the banned player will receive a final permaban and the “probation officer” will receive a 1 week ban.

The banned player will be on probation forever – we just remove the responsibility of the “probation officer”.

The following violations cannot be pleaded: Any form of RMT (real money trades) Radar, Speed-and Jump Hack.

§11 English is the main language in all public channels

As we are an international server, English is the main language in all public channels of discord, in-game and on the forum unless the channel/forum is named specifically. Please respect this rule.

Cheat Detection, Data collection

To be able to enforce these rules we are storing data relating to your connection (IP address) and computer (identifier) on each game server login, this data is never shared with a third party and only looked at in case of rule violations, suspicion / reports of rule violations or support requests.

While you are playing we may use a variety of anti-cheat technologies to help us identify and prevent malicious activity. Some of these anti-cheat technologies may collect data about the game binary or your computer and send them our servers for further analysis. Data sent by these anti-cheat technologies is never shared and stored for a maximum of 7 days.