As we are an international server, English is the main language in all public channels of discord, in-game and on the forum unless the channel/forum is named specifically. Please respect this rule. All our rules, where applicable, refer to the game, the forums, and discord. If a player has multiple punishments and/or warnings on his account, we will take the liberty to take individual action and assign appropriate punishments.
1.1 Multiple Phoenix accounts are not permitted.
There may only be one account per person and each person must have their own computer, if you have fewer computer than people you can share the account(s), we have 100 character slots per realm per account. Measures are incorporated to detect multiple user accounts. This includes creating an additional Phoenix account when banned or suspended.
1st offense: Warning and all but 1 account will be deleted. The remaining account will receive a 3-day ban.
2nd offense: Permaban of Player
A perma-banned player is NOT allowed to create a new account! Do NOT lend your account to a permabanned friend.
If you play from the same household (example: husband and wife, father and son etc.) you must play the same realm in RvR zones. If you try to play different realms in RvR zones, it will be considered cross-realming. If one of you has to AFK for more than 10 minutes, make sure to log out of the game as you might get tested for dual logging. If, after 10 minutes, the test fails, the ban will be applied
1.2 Account sharing is not allowed
One offense is counted against each involved account:
1st offense: 3-day ban
2nd offense: Permaban
Crossrealming is not allowed.
1st offense: 3-day ban
2nd offense: 7-day ban
3rd offense: Permaban of Player
1st offense: 3-day ban for all involved accounts. RPs, BPs and XP will be deducted at our own discretion
2nd offense: 4 weeks ban for all involved accounts. RPs, BPs and XP will be deducted at our own discretion
3rd offense: Permaban for all involved Players
You may not modify any part of the Dark Age of Camelot client. This includes but is not limited to:
Any hardware or third-party software, altering movement speed of your character, revealing positions of enemy players (as Radar), Jump-Hacks, Client mods that change weather pattern, fog, terrain, or object positions.
It is allowed to bind multiple actions to a key, however, delays, repeats, and conditions are strictly forbidden.
Automated, unattended gameplay of any kind is forbidden.
1st offense: deletion of all characters and 14 days ban
2nd offense: permaban
The staff may decide to not go forward with the deletion if there are mitigating circumstances.
In cases where only ingame functionality is used, for example setting your pet to aggresive and going to bed:
1st offense: warning
2nd offense: deletion of all characters and 14 days ban
3rd offense: permaban
The following types of names are subject of the enforced rules
Vile, or racist names including common swear words, anatomical references, racial slurs, sexual references as well as diseases and homonyms of these words Combinations of these words that produce an offensive result (e.g. Hugeaz, Tug McGroin, KneeGrow etc). Any and all drug references. Diseases includes Corona / Covid.
Any historical or religious references. (e.g. God, Jesus, Allah, Satan, Hitler, Stalin)
Names chosen with the intent of harming the reputation of or used to impersonate a Phoenix staff member.
For all the above, misspellings and alternate spellings of the word or words are also unacceptable.
1st offense: Warning and renaming
2nd offense: Renaming and 1-day ban
3rd offense: Renaming and 7-day ban
4th offense: Renaming and 4-week ban
5th offense: Permaban of player
Think of these number of offenses as a point system, depending on the severity of this rule violation you can get more points even on the first offense. All violating names found at the time of the rename count as a single violation with the severity being that of the worst name.
Renaming: For the 1st offense we will give the player the opportunity to pick an alternative, appropriate name. If the chosen name is also violating the rules, punishment of 2nd offense will be applied. If a player doesn’t respond to the staff member in a within a decent time frame, a name will be chosen at the staff discretion. If a staff member finds a name in our backend which violates the rules, it will be re-named at the staff members discretion.
7.1 In private conversations
Private conversations include: PM, Guild and Alliance chat, the starter guild chat counts as public chat.
In most cases the staff will not get involved, that's what /ignore is there for. Guilds and Alliances will have to regulate themselves.
Staff will get involved in exceptional cases or when the other party tries to circument /ignore by for example using multiple characters.
Logging another realm after getting killed to flame someone will also receive staff attention.
7.2 In public chats
You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any form.
Violating any of the below rules will result in disciplinary action being taken against the character that may include official warnings, muting, kicking, or banning.
Multiple violations by a character or several characters associated with an account can result in any of the above-mentioned punishments.
If a staff member asks you to stop doing whatever the violation has been, this is an official warning.
Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste, civility, and appropriate game context.
8.1 You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any form.
8.2 You may not impersonate any Phoenix staff member past or present. This includes any form of parody, jest, or attempt to deflect other players for fear of action being taken against their account.
8.3 You may not violate any local, state, national or international law or regulation where you reside, while accessing or utilizing any Phoenix Service. Violation of any said laws will result in the termination of your account.
8.4 You will not upload, or transmit in Phoenix services any pornographic, or other material relating to minors, or copyrighted content that you do not own all rights.
8.5 Any chat window must be covered when streaming.
9.1 Pulling or leading a hostile NPC or creature along behind you and attempting to get it to attack another player who does not desire that engagement.
9.2 Attacking an already attacked creature without the consent of the player who pulled the mob/s first, is strictly forbidden.
1st offense: Warning
2nd offense: 1-day ban
3rd offense: 7-day ban
4th offense: 4-weeks ban
5th offense: Permaban of Player
9.3 Scamming is defined as a fraudulent scheme, especially for making a quick profit; swindle.
Also defined as to cheat or defraud with a scam. Proof from the involved account must be submitted to Phoenix staff. An investigation will then take place to determine if it is indeed scamming.
Housing Market is not included in this rule.
PLEASE make sure to check the prices before you buy any item.
Depending on the severity of the scam, punishment will be determined by the staff and could lead to a ban.
9.4 Non-Instanced "Endgame PvE" / Raid Rules
High-End Dungeon Raids, Dragons, DF Princes, SI feather loop and similar are considered Non-Instanced Endgame PvE Content.
The battlegroup loot chest mode is only allowed for Non-Instanced endgame pve activities.
When leading an non-instanced pve raid announce your raid rules at the beginning so it is clear to everyone what to expect. Examples: Only level xyz can roll, money will be kept by the raid leader etc.
Changing the rules on the go is not allowed and will be considered griefplay.
If a raid (BG) is fighting mobs, it is not allowed for other groups/bgs/player to hit those mobs as well. The normal pve rules above apply.
Reporting of all exploits to the staff is mandatory. You are required to immediately report and discontinue the use of all discovered exploits.
10.1 A bug is defined as an unintended result of a game function that is unintentionally encountered and/or cannot be bypassed without altering the intended gameplay experience.
10.2 Exploiting is defined as the commission of an action within the game to circumvent or alter the normal functions of the said game.
10.3 Invading the homelands of an enemy is considered bug abuse and will be punished.
10.4 Offenders are required to immediately disclose all known information about the exploit. Failure to comply with this policy will result in:
1st offense: Warning
2nd offense: 3-day ban
3rd offense: 7 day ban
4th offense: 4-week ban
5th offense: permaban of player
Depending on the abuse, we will also remove XP, RP, Coin, Skill, BP, Items or other.
On Phoenix servers, all accounts, and characters used for financial gain will be deleted/banned. It is forbidden to use your account for:
Soliciting real life monetary trades.
Purchasing of in-game gold or items for real life currency.
Exchange of in-game items or gold for real life items.
Exchange of in-game items/gold for items or currency from other games, including Dark Age of Camelot live servers
You will follow the instructions of authorized personnel while on any Phoenix service. Failure to follow instructions from Phoenix personnel may result in disciplinary action being taken against the account. This may include warnings, temporary bans, or terminations.
We reserve the right at any time (but will not have an obligation) to remove, or refuse to distribute any content on our services, and to terminate users or reclaim usernames.
These rules are subject to change at any time and will be announced on the Forums.
12.1 Banned accounts have zero rights.
12.2 Public discussions about already enforced punishments are strictly forbidden in game, on forums and on discord.
12.3 A punished player who is not permabanned may contact a staff member once to plead his case.
12.4 If a player is permabanned he/she has the opportunity to find another player who can act as a “probation officer” and plead the case to a staff member.
The staff member will then take the case to the team. After discussion, the team might give the player another opportunity under the following circumstances:
The original banned account will be deleted.
The permaban will be changed to a 4 week-ban
The player will then be allowed to create a new account and continue playing on our server.
The “probation officer” will have to take responsibility for the previously banned player for 1 month.
If the previously banned player will violate any of our rules within this period, the banned player will receive a final permaban and the “probation officer” will receive a 1 week ban.
The banned player will be on probation forever – we just remove the responsibility of the “probation officer”.
The following violations cannot be pleaded: Any form of Radar, Speed-and Jump Hack (# 4.0)
To be able to enforce these rules we are storing data relating to your connection (IP address) and computer (identifier) on each game server login, this data is never shared with a third party and only looked at in case of rule violations, suspicion / reports of rule violations or support requests.
While you are playing we may use a variety of anti-cheat technologies to help us identify and prevent malicious activity. Some of these anti-cheat technologies may collect data about the game binary or your computer and send them our servers for further analysis. Data sent by these anti-cheat technologies is never shared and stored for a maximum of 7 days.