error, "cannot write to debug.log"

Started 12 Jan 2019

by Sareb

in Support Center

I get this error message each time I try to log in with the Phoenix launcher. I ran Phoenix launcher as administrator and it patched fine, but after I log in I get this error message every time. Thank you in advance for any help with this issue.

Sun 13 Jan 2019 4:54 AM by Anaethema

To resolve this, please delete your log files. You can find them in your My Documents folder under the Electronic Arts/Dark Age of Camelot subdirectory. Be sure to remove the following files:

animnode.log
debug.log
critical.log
ui.log
world.log

Once the files are deleted, please try logging into the game. The error message should be resolved.

Sun 13 Jan 2019 9:29 PM by Mely

Mon 14 Jan 2019 11:19 AM by Mely

So Documents/Electronic Arts/Dark Age of Camelot/ is empty. There is nothing to delete here. I have tried doing a search for the said files and they aren't on my computer. Any ideas?

Tue 15 Jan 2019 3:56 PM by Mely

So I solved my own issue for anyone else who has this problem. My antivirus (Bitdefender) was blocking changes, so I enabled the programs and now it works.

Wed 16 Jan 2019 3:53 PM by SpoonyBard

Mely wrote: ↑
Tue 15 Jan 2019 3:56 PM
So I solved my own issue for anyone else who has this problem. My antivirus (Bitdefender) was blocking changes, so I enabled the programs and now it works.

Good find! I imagine that took some digging, but antivirus can be a pain in situations like these. I had a similar issue with the windows defender. The Hearthstone deck tracker constantly writes/reads from a certain file and defender was analyzing it religously. It produced a 3-5 second delay in the game anytime actions monitored in the client.

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