Same for me. Just joined, did the 4 things (how to play on Phoenix), logged in, made a character and clicked play.... sound broke up then pop, desktop?
Running i7 3ghz, 16gb Ram, GTX 1060 6gb, and game running off a 1tb SSD.
If you can make it to the character selection screen, try changing your resolution, and if you're using a custom ui, make sure it's one in teh approved list, if it's not there or the version is higher it may not be compatible and crash.