Your account has no access to this game

Started 20 Apr 2020
by jgrandy
in Support Center
Hey, I havent logged in for awhile and i am not getting the error Your account has no access to this game how would this account have been banned or not given access?
Tue 21 Apr 2020 12:04 AM by Azrael
You can try this

https://forum.playphoenix.online/viewtopic.php?f=26&t=11869

if not join discord for help. Response there is usually faster for technically (at least login) issues.
Tue 21 Apr 2020 1:29 AM by MorpheusPheonix
Got the same message, and found that my wife and I have apparently been banned for account sharing, which sucks since we have always followed the rules and have never shared accounts. Appealing it but none of the staff are online in Discord during our evening time, which is the only time we can play as we both work full time and have kid duties, etc. Really ticked off.
Tue 21 Apr 2020 8:34 AM by Beckett
MorpheusPheonix wrote:
Tue 21 Apr 2020 1:29 AM
Got the same message, and found that my wife and I have apparently been banned for account sharing, which sucks since we have always followed the rules and have never shared accounts. Appealing it but none of the staff are online in Discord during our evening time, which is the only time we can play as we both work full time and have kid duties, etc. Really ticked off.

Please do not discuss your ban on the forum, If you wish to discuss your ban please contact a Gamesmaster. Thank you.
Tue 21 Apr 2020 8:36 AM by Beckett
jgrandy wrote:
Mon 20 Apr 2020 5:35 PM
Hey, I havent logged in for awhile and i am not getting the error Your account has no access to this game how would this account have been banned or not given access?

As i have contacted you via the forum message system I am going to lock this thread.
This topic is locked and you can't reply.

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