your account has no access to this game

Started 19 Mar 2020
by swap1989
in Support Center
416/5000
Hello everyone,
after about a year and a half I wanted to go back to playing, but when I enter the game, what I put in the subject of the post appears to me.
what does it mean?
I read in the forum that it would be a ban, but I am sure that when I stopped playing I was absolutely not banned and I certainly did not break any rules.
can someone help me?
maybe telling me who I can contact and at what address?

thank u for help
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