Unknown error, status code was 500 - unable to login

Started 15 Aug 2020
by acebmxer
in Support Center
for the past few days, I have not been able to login with the following error message. I have tried different proxies and tried to use a VPN with no luck.

Sat 15 Aug 2020 11:29 AM by acebmxer
Finally got it working. After some digging in the form, I found this post - https://forum.playphoenix.online/server/support-center/5468-solution-thread-launcher-login-and-startup-issues#p82414

For me, solution 2 worked.


Login Error: Something interesting happened.... Error 500
When: Phoenix launcher login

This error indicates an issue with a corrupted Phoenix file or insufficient permissions accessing/editing it.

Solution 1
1. Right click the Phoenix symbol (phoenix.exe)
2. Select "run as administrator"

Solution 2
1. Press the Windows key + R
2. Type in: documents
Hint: You may also navigate to the "Documents" folder of your Windows user manually.
3. Delete the ".phxlauncher" and ".phxlauncher.ACCOUNT" files (*)

* ACCOUNT stands for your game account name - in my case it would be ".phxlauncher.ashok
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