Unable to play game on new system

Started 17 Feb 2019
by fsmooth
in Support Center
I have a new HP system running Windows 10. I’ve installed and updated the client, installed DirectX and setup the Phoenix launcher like my old system. The software allows me to log in, but shortly after I am back at the desktop. Tried to restart and the launcher is now missing and renamed as .backup. I installed Avast AV and disabled the Windows Firewall. Each time I am unable to copy the launcher files as they are showing in use and the only way I can is to reboot the system. Windows, drivers and firmware are all up to date. BIOS is also up to date. Ran launcher as admin, set to Windows 7 compatibility mode. Does the same thing.
Sun 17 Feb 2019 1:43 PM by fsmooth
fixed
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