Trying to log in on a different computer, wont letme

Started 17 Mar 2019

by JohnnyProphet

in Support Center

hi, i am at work and its really slow and i was gonna try to play h7ere for a while, any reason i can not log in, says my account is invalid.

Sun 17 Mar 2019 3:52 PM by Mac

JohnnyProphet wrote: ↑
Sun 17 Mar 2019 3:10 PM
hi, i am at work and its really slow and i was gonna try to play h7ere for a while, any reason i can not log in, says my account is invalid.

Are you absolutely sure you have entered the same email addy and password you enter at home? That's the only reason I've ever seen for the account not valid message. I have logged in from other PCs with no issue.

Sun 17 Mar 2019 6:48 PM by Ashok

"Account not on file or invalid" means, that either the username or the password is incorrect.
Since you can login to the forum, simply use that name as login.

In case you need to change/reset the password, go here: https://forum.playphoenix.online/ucp.php?i=ucp_profile&mode=reg_details

Mon 18 Mar 2019 6:21 PM by JohnnyProphet

Thanks guys for messaging, it finally worked after waiting a few minutes, i just had to re authorize, thanks again for all the help. Well to be clear, i got the re authorize msg after a few minutes.

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