Struggling to Log in to my account

Started 13 Jun 2019
by Phuse
in Support Center
Hi Team,

I am having some issues logging into my account as the title suggests. Am I correct in saying that the forum login and game login are the same?

My login works fine on the site but not for my game account.

Any help would be much appreciated ^^

Cheers
Fri 14 Jun 2019 7:32 AM by Sherany
Do you get any error msg on our launcher?
Fri 14 Jun 2019 8:01 AM by petersen
I have. I get this error message:

Something interesting happened ... Please try again.
System.Net.WebException: The remote server returned an error: (500) Internal Service Error.
at System.Net.WebClient.UploadDataInternal(Uri address,
String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String
method, String data)
at Phoenix.LoginForm.btnLogin_Click(Object sender,
EventArgs e)

And I haven't done anything or uninstalled or installed anything since it was working perfectly fine the night before. I posted this early this morning in the Ask the team section but its been almost 24 hours and no one has replied of a smiliar issue. I'm running windows 10 x64 and I've tried running making sure files are up to date and clicking on those two fixes just in case, still get it.
Fri 14 Jun 2019 6:16 PM by gruenesschaf
In your documents folder delete .phxlauncher.*your accountname* and try again, might be a corrupted token file.
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