Returning player cant login.

Started 6 Mar 2020
by Beavster
in Support Center
Hi there!

Trying to connect but cant login. Ive reset my password and tried to start the phoenix launcher. It starts but says "your account has no access to this game" and nothing more happens. What should I do?

Cheers!
Fri 6 Mar 2020 7:49 PM by romulus
Hi!
Unfortunately, the message "... no access to this game" usually means your account has been banned as per the official
Solutions Thread.
I have seen a couple of exceptions, though. Try running the downgrade trick on your client first, since that is quick and easy and has resolved the issue for some people that get this message erroneously. If that doesn't resolve it, follow the instructions in the Solutions thread.

Good Luck!
Fri 6 Mar 2020 8:05 PM by Beavster
Tried the downgrade-bit but with no help. I guess my account is suspended since Ive havent played on it for a long time?
Fri 6 Mar 2020 8:18 PM by romulus
Hi again,
I'm sorry to hear that the downgrade didn't fix it.
I really don't know why your account would be suspended. You will have to get in touch with an Admin via DMs on discord or here on the forums to discuss your situation with them. You could also try searching the Bans forum to see if your last played character is listed there, but not everyone that gets a ban shows up there, especially if it was the result of large-scale wave action.

Just get in touch with a GM and hopefully you can get it resolved. Just be patient, honest, and earnest with the GMs once they respond to you. It might be a little while until they can get in touch with you since they are really busy with a lot of issues (and IRL issues, too!) Remember to check out the Solutions Thread for more specific instructions about what to do and what you can expect.

I hope everything works out for you! Good Luck!
Sat 7 Mar 2020 2:37 PM by Beavster
I cant type anything on the discord server and dont know who the gm is. Dont know if the gms check this forum either? If Im banned I dont know why to be honest. Anyone that could contact a gm for me who reads this?
Sat 7 Mar 2020 2:46 PM by XilefX
same here, did not play for approx. a year and get the same message ....
Sat 7 Mar 2020 3:03 PM by romulus
Hi!
Here is a forum post with a list of the Phoenix staff members. That would be a good place to start!
https://forum.playphoenix.online/viewtopic.php?f=38&t=9266
:hugs:
Sun 15 Mar 2020 11:57 AM by Beavster
Trying to get ahold of any dev or gm but still no luck. Do they check the forum at all?

/cheers
Sun 15 Mar 2020 3:04 PM by Uthred
You had multiple accs, thats why the Beavster Acc is perma banned aka thats why you cant log in. The other acc had a 7 day time ban, which has ended and is good to log in.

For further question join our Discord and contact a Gamemaster there: --> https://discord.gg/4AWAhUs

You can also write a PM to the Gamemasters via this forum. A list of all gamemasters can be found here: --> https://forum.playphoenix.online/memberlist.php?mode=team
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