Packet loss

Started 20 Sep 2018
by janjan
in Support Center
Hi, i have some problems about my connection while i'm playing phoenix. Sometime while i'm playing i start skipping and lagging for few seconds (like freezing) then after few seconds it comes normal again. My ping is fine, i never had problems like that in other games, just in this server. I already tried restarting modem and ports are open. Then i started pinging (in cmd) to websites like google etc.. And everything was fine so i searched phoenix's IP (195.201.199.11) and i started pinging it. The ping, as i though, was fine (around 70-75ms) but i had a 2-3 packets lost every 20 packets. I can't figure out why.
Everytime i have those skips and i go in RvR, if i have around 10-15 players i start skipping harder.
Have any solution for this? I don't think it's my provider problem cause other websites doesn't have this type of problems and ports shouldn't block only few packets.
Thu 20 Sep 2018 10:21 PM by Falken
I made a post about this issue a while back with no help, I haven't found a fix for it yet and go LD when I play occasionally. Sometimes I fully lose connection or sometimes I lag hard for 2-3 seconds and then it just speeds me backup to catch up to everybody else. Very annoying, doesn't happen to me in any other game that I play.

https://playphoenix.online/viewtopic.php?f=26&t=1774
Sat 22 Sep 2018 7:20 PM by MeanderSilberberg
For me it helps to reboot my router. sometimes it runs without problems for several days, theni have days where i have to reboot two or three times a day
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