Mobile connection problem

Started 26 Jun 2020
by dearen75
in Support Center
I have used a mobile connection for a year or so and has always worked fine for Phoenix but in last months it gives me this problem: I reach the character selection page but when I press play the game stuck and the window "An error has occurred and you were unable to connect" appears.
When I use other connections Phoenix starts correctly.
So I'm asking what could be the reason of this problem, maybe there are some settings to fix this problem.
Thank you
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