Missing character "Hazefest" Albion Cabalist.

Started 18 Nov 2020
by Hazefest
in Support Center
Hello. How do I reach an GM to help get this restored?

I had a level 28 Cabalist and logged out. I came back later and hit "Play" on the character. The loading screen gave a message "Hit esc to exit" message. I relaunched the game and my 28 Cabalist is now gone. Any help or direction on where to go next or what to do would be wonderful.

I did not catch the error code if there was one on the error screen.
Wed 18 Nov 2020 2:38 PM by chewchew
It could (very rarely) happen that there is a major bug on the server and with a server-restart theres a little roll-back.
But these roll-backs are typically very small, so I doubt that a whole 28 levels get lost.
So you might want to try:
    Make sure you log in with the right credentials (double accounts, account-sharing and dual logging are against phoenix-rules anyways)
    Make sure you have the right character page selected in the phoenix launcher (can check available characters ingame with '/rearrange list', too)
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