Latency Lag - Phoenix Freeshard

Hello!

First, thank you guys for all your hard work, I'm loving Phoenix!

I thought my issue was just me, but it is persistent and I've tried everything i know to troubleshoot.

Randomly the first two dots on the connection meter show red squares, everyone disappears then returns after a few seconds. This lag is sporadic and debilitating. Happening at least two to three times per pull

This just started today. Even while I am having issues my speed tests show 70 down 5.9 up.

No one in my group is experiencing this lag which makes me think its just me but a lot of people in region said it was happening to them as well - so im not sure.

Is there anything know going on right now or should I continue to try to diagnose this on my end?

Tue 29 Jan 2019 10:53 PM by Vlalkor

I'm getting the same thing all the sudden, from east coast US>

Tue 29 Jan 2019 11:58 PM by Dacht

Same here. Not the coast, but eastern US.

Wed 30 Jan 2019 12:02 AM by Brokenstring

Same issue here, east coast USA.

Wed 30 Jan 2019 12:19 AM by buutleb

Same here, EC US. No problems this morning then about 5 hours ago keeps going yellow / red latency every few seconds. 8(

Wed 30 Jan 2019 4:52 PM by MisterCotton

Hey guys,

everything is working for me now. It seems like there is a bad route to germany or something. Using a VPN i was able to circumvent that issue last night, however; that maed it impossible for me to stream (just and issue for me

)

Wed 30 Jan 2019 6:02 PM by Ashok

EDIT: Seems that our server host at least take part in it. The team made some tests and identified a possible reason that is possibly caused by our hoster - ticket is open.

As MisterCotton suggests, this type of lag is usually caused due to bad routing.

Historically speaking (in general for gaming), there always have been issues for some people (usually isolated to a single ISP) when connecting across continents for real-time internet applications - like games.
Since all of you are eastern US, what's your ISP?

One of the top drivers on that part is, that the given ISP has a bad peering when the data is leaving the ISP's network and switching to another ISP or backbone network.
Lets say you're ISP is AT&T and when the data is leaving the AT&T network and switches to a backbone, both the backbone ISP and AT&T will have a contract on how much bandwidth they're patching through - let's say that's 1 GBit/s.

So for 80% of the day that 1 GBit/s is totally fine, but when more and more people are coming online you probably run into a bottleneck on that peering point.
For the ISPs it's just a business decision.. revenue vs. costs; usually we end-users pay the bill by not having 100% good connections.

The only real way to change the route of your data through the WWW is by using a VPN. There are also some VPN providers out there, that are specifically focussed on gaming and to eliminate those issues.
However, the free versions are limited in either duration or bandwidth. Bandwidth is no problem, because a game doesn't need much, but you probably won't be able to stream or watch videos on YouTube/Netflix at the same time.