Incorrect skin on purchased feather item

Started 10 Jun 2019
by IamKaia
in Support Center
Hi all,

I purchased the Fallen Soldier's Rage from the Dartmoor feather items merchant and here is how it looks:

[attachment=1]wrongskin.png[/attachment]

here is how it is supposed to look

http://web.archive.org/web/20040522145940/http://camelot.allakhazam.com/item.html?citem=10257
(edit): I corrected the link to the intended 3d model. the previous link was the one after the current patch level.

What gives? I mean it's a spear and it looks a mace.

Furthermore, how come there are only two reskins options for this weapon? (trident and pitchfork) are you supposed to unlock others or am i missing something. I don't even have the option of reskinning to its intended original skin, or any of the other realms polearms (mid spears and such)

[attachment=0]reskinoptions.png[/attachment]
Wed 12 Jun 2019 9:11 AM by IamKaia
Bump for visibility:

link to the bug trackers relevant to the skin issue:
https://tracker.playphoenix.online/issues/6d556b2b-a61c-4675-bd70-7004ac7e296b
older tracker created about the same issue:
https://tracker.playphoenix.online/issues/8bf80806-dde3-4e3e-a7cc-05cc46b58c77

bug tracker relative to reskins options for this item/missing glowing effect
https://tracker.playphoenix.online/issues/110b818c-f6fe-432f-a740-2ceffac82999
Sat 15 Jun 2019 9:37 AM by IamKaia
issue solved, can close :=)
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