I want to raise awareness of a problem....

Started 27 Jan 2019
by Boticario
in Support Center
Good morning folks,
last saturday i connected in the morning being solo running one with the paladin i saw like one of my kids had a accident with the door, we had to move quickly to urgencies leaving the computer alone. Sometimes my mouse works rare and bug itself repeating a macro that you click because is a bit old.
I come back in the afternoon of the hospital and i tried connect but a mensage say me "My account dont have access to connect".
I asked in discord about a GM for talk about this problem of connection and he contact with me for help me with the problem and i said her my account name for validate what status has my account that make me error when i connect.
Then she said me :
"So it appears that you were macroing with pala chants. Staff has observed while you were supposingly afk but still pushing chants. You were not reacting to any sends. As a result of that observing you are banned for 2 weeks and all your characters will be deleted.
5. Macroing
It is allowed to bind multiple actions to a key, however, delays, repeats, and conditions are strictly forbidden as well as any other means that allow unattended game-play

1st offense: Deletion of all characters and 2-weeks ban
2nd offense: permaban of Player"


I explained her the issue we had in home, and that the character was solo afk that please to help to me but she said me that couldnt do anything and my characters will be delete.

Really make me sad this way of treat actually, i tried to explain it in discord and she muted me for ever in chats.....
This account born since the Beta, this account helped so much reporting bugs, this account make u improve so much being anonymous the reports with the only one thought of make the best server.

At the moment, i feel a dissapointed feeling with the treat to me after to all lived here.
Thanks u for all, i dont wanna play more.
Sun 27 Jan 2019 12:46 PM by astean
Just face the music and move on. Honestly when I read your excuse about your mouse being old and just clicks on it's own, I didn't believe it either.

You got caught macro twisting.... Move on.
Sun 27 Jan 2019 12:53 PM by lvm82
I have a mouse that also drives me crazy and makes me macros alone.

I think the sanction received is a bit harsh. with the two-week ban was enough.
Sun 27 Jan 2019 12:55 PM by Vilarx
I think is best tell an advertisiment before ban, or delete a character. With 2 week is a good time for a reflexion!!! Play for enjoy
Sun 27 Jan 2019 1:16 PM by sarkillos
Hello Botcario,
I can understand you because I had to change my mouse, I think it may be Windows 10 that does not work well.
I'm very sorry for what happened to you. I think that the characters delete you. It does not make sense. The truth is that they made him look, and because of her treatment of the discord.
Thanks to people like you, this server is what it is, what a shame your case gives me. A strong hug.
Hello Boticario,
I can understand you because I had to change my mouse, I think it may be Windows 10 that does not work well.
I'm very sorry for what happened to you. I think that the characters delete you. It does not make sense. The truth is that they made him look, and because of her treatment of the discord.
Thanks to people like you, this server is what it is, what a shame your case gives me. A strong hug.
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