I cannot get it to launch.

Started 28 Feb 2019
by sonofandy
in Support Center
Hello!
Returning player from when the game first came out.
I cannot get this to launch properly.
I
Made a forum account
Installed the client
Patched
used phoenix patcher
when i clicked phoenix.exe the login came up.
When I logged in, nothing happened, and now phoenix.exe is called phoenix.backup and I can't get anything to launch. Any tips?
Fri 1 Mar 2019 5:48 AM by Mac
Sounds like youe anti Virus program doesn't trust Phoenix. Try to whitelist the Phoenix folder.

https://forum.playphoenix.online/viewtopic.php?f=26&t=5468
Fri 1 Mar 2019 5:54 AM by MadsHoha
sonofandy wrote: ↑
Thu 28 Feb 2019 6:08 PM
Hello!
Returning player from when the game first came out.
I cannot get this to launch properly.
I
Made a forum account
Installed the client
Patched
used phoenix patcher
when i clicked phoenix.exe the login came up.
When I logged in, nothing happened, and now phoenix.exe is called phoenix.backup and I can't get anything to launch. Any tips?

Had this problem a few weeks ago, my Avast was quarantining Phoenix.exe every time I tried to boot it up. If you're using Avast look under the security chest for the Phoenix.exe and add it to the exclusions.
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