Error Message when launching Phoenix.exe "Please move the launcher files into an existing DAoC installation"

Started 5 Aug 2019
by oestcote
in Support Center
Hi all,

I've tried googling and searching online (including these forums) for a resolution to this issue but I haven't had any luck. Whenever I try to launch Phoenix.exe I keep getting the following message "Please move the launcher files into an existing Dark Age of Camelot installation" despite the fact that I have it installed in my DAOC folder.

I've followed the instructions so far:

1. Downloaded DAOC and installed it fresh (e.g. installed in ...C:/Programs/Electronic Arts/Dark Age of Camelot/)
2. Downloaded and extracted Phoenix Launcher into the above folder
3. Launched Camelot.exe and updated to latest live patch
4. Launched Phoenix.exe (which is installed in the DAOC folder mentioned in #1) but then get the "Please move the launcher files into an existing DAOC installation" message.

I've tried a full restart as well as full re-install but keep running into this issue. Haven't had any luck looking online so figured I'd check here.

Anyone have this problem before or could provide any guidance?

Thanks guys!
Mon 5 Aug 2019 10:06 PM by florin
It sounds like your antivirus is deleting the exe but leaving the shortcut. I recommend making an exception for that folder.
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