Crash when clicking on <phoenix.exe> file

Started 10 Jul 2018
by Wajaja
in Support Center
It's been two days now that I am trying to fulfil the intallation procedure but it ain't working.
Has anyone already had an error when clicking on <phoenix.exe> file?






Thank you for helping me the best that you can.
Tue 10 Jul 2018 2:40 PM by gruenesschaf
.net framework might be missing (this looks like vista) https://docs.microsoft.com/en-us/dotnet/framework/install/on-windows-vista
Antivirus might be the cause.
Tue 10 Jul 2018 2:41 PM by heardstheword
Did you launch the Phoenix Installer/Updater (I forget what it was called) after your base game was finished updating?
Tue 10 Jul 2018 3:01 PM by Wajaja
Yes, I did respect the procedure step by step.

You are right, I run with Vista, I'll try to download that .net frame thang and I'll get back to you guys.
Tue 10 Jul 2018 3:34 PM by Wajaja
I have downloaded .net framework 4.6 and installed it but I still cannot run the pheonix.exe program.
Dang!
Tue 10 Jul 2018 4:56 PM by Tokajer
Disable your av
Tue 10 Jul 2018 5:32 PM by Wajaja
Saddly, I am afraid I have none
Tue 10 Jul 2018 5:34 PM by Uthred
Join our Discord. We have a troubleshooting channel there. People will be able to help you i guess.

https://discord.gg/XvAKVNQ
Wed 11 Jul 2018 5:48 AM by Wajaja
Cannot manage to install discord in my bloody old laptop :/
I once had Uthgard+TS though... damn it
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