Check Email to verify acces

Started 14 Feb 2019
by Vnalle
in Support Center
Hello,

I can t log, i have this message " Check Email to verify acces" but i dont recceive email ?!
Thu 14 Feb 2019 4:21 PM by Turt
Same here?
Thu 14 Feb 2019 4:29 PM by van1shmentphoenix
I am also getting this message when attempting to login.
Thu 14 Feb 2019 4:43 PM by van1shmentphoenix
Check your email for your phoenix account to verify access. Just got my email.
Thu 14 Feb 2019 4:55 PM by Vnalle
yes but i dont receive email verification
Thu 14 Feb 2019 5:00 PM by Drocias
Been playing for over a week now and all of a sudden I'm getting verify email error when logging in.
Thu 14 Feb 2019 5:18 PM by genchaos9
I just got this too, can't login.
Thu 14 Feb 2019 5:33 PM by DjMotion
I also have not received an email. Please help
Thu 14 Feb 2019 5:34 PM by DjMotion
EDIT BY ASHOK for your own safety.

Never post your private data (that includes your mail) on public forums.
Please contact us on Discord or via PM/DM here on the forum.
Thu 14 Feb 2019 5:36 PM by ranzar
Same here....been playing since launch.
Thu 14 Feb 2019 5:40 PM by ranzar
Ok-did a search in my inbox and found it :

What is this and why do I receive this?
Your email address is used at playphoenix.online, if you did not sign up there please report this. You receive this email in particular because a new IP or computer attempted to login to your game account.
IF YOU DO NOT RECOGNIZE THE IP BELOW DO NOT FOLLOW THE VERIFICATION LINK!

If and only if you or someone you gave access to your account just attempted to login to your account follow the verification link below to give access to the IP address:


For third party verification of your IP address, click the following link: https://www.whatismyip.com/


Clicked the link now good to go!
Thu 14 Feb 2019 5:41 PM by Ombrust
Same Problem

EDIT BY ASHOK for your own safety.

Never post your private data (that includes your mail) on public forums.
Please contact us on Discord or via PM/DM here on the forum.
Thu 14 Feb 2019 5:49 PM by Ashok
Guys, do not post your data inside a thread!

Contact us on Discord or send us a PM/DM in the forum.
Thu 14 Feb 2019 5:57 PM by Ryken
You guys might find this post in the announcements forum helpful. Everyone has to do this now when you log in from a new ip. And if you don't have a static ip like me then you do it daily.

https://forum.playphoenix.online/viewtopic.php?f=2&t=5156
Thu 14 Feb 2019 6:00 PM by Drakuz
same. i have no email in my email box.....

please send an email to me.
Thu 14 Feb 2019 6:05 PM by colere
same. i have no email in my email box

please help me
Thu 14 Feb 2019 6:09 PM by dameon225
Same no email, not exactly sure what we need to be doing to play
Thu 14 Feb 2019 6:10 PM by Damgorilla
Hello, can you please send email to verify.
Thu 14 Feb 2019 6:16 PM by Ulhan99
Same here, and no email
Thu 14 Feb 2019 6:30 PM by jinkoda
Same
Thu 14 Feb 2019 6:31 PM by bobde94
hello same no email
Thu 14 Feb 2019 6:48 PM by Ulli1908
same her, plz send a new mail
Thu 14 Feb 2019 6:51 PM by chorendaoc
When i first logged on this morning i had the check email message, so i did just that and activated my account, but this evening i've had the same message again and no email.
Thu 14 Feb 2019 6:55 PM by Traves
EDIT BY ANAETHEMA for your own safety.

Never post your private data (that includes your mail) on public forums.
Please contact us on Discord or via PM/DM here on the forum.
Thu 14 Feb 2019 7:07 PM by MadsHoha
Also having this issue, anybody heard anything or found a fix yet?
Thu 14 Feb 2019 7:11 PM by pinkowjl11
I also cannot access my account due to this reason , I have checked my Email multiple times and still cannot enter
Thu 14 Feb 2019 7:14 PM by gruenesschaf
PN or discord PM at the staff members listed in the announcement
Thu 14 Feb 2019 7:28 PM by chryso
gruenesschaf wrote:
Thu 14 Feb 2019 7:14 PM
PN or discord PM at the staff members listed in the announcement

How do you ensure that the person on Discord is the same person on the forum?
Thu 14 Feb 2019 7:36 PM by Drakuz
nope, still no joy.
cant log in to game,
email verification required,
no email.
Thu 14 Feb 2019 11:15 PM by Drakuz
well time to go spend my time elsewhere, seeing that logging in is broken.
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