Can't customize characters! - Phoenix Freeshard

I'm having an issue with character creation & customization.

If I change my character's appearance from the default one & attempt to create it, I return to the Character Selection screen with no characters.
If I manage to actually make a character, none of the changes I make in the Customization menu actually apply to the character.

Is this a common issue for others?

Wed 12 Jun 2019 8:31 AM by Sepplord

to use the customization option you need to have/use a special respec stone ingame first (quite expensive)

no free barbershop here

Edit: misread at first: if you also have problems creating the character, make sure you are using an allowed race-class combination for this server. TOA and later classes and races are not available and certain old-race-class combinations are also locked since they were not allowed until later stages of the game

Wed 12 Jun 2019 4:06 PM by prismface

Awesome, thank you for the very helpful clarification.

However, I noticed something strange. I tried making a sylvan valewalker several times. Its creation seemed to succeed if I applied no character customization changes beyond the default, and it seemed to fail if I customized it how I wanted to. Could the same content-tier lock apply to customization options like hair and skin color too?

Wed 12 Jun 2019 6:09 PM by chryso

If there are customization options on allowed class/race combinations that is causing character creation failure then this is the first time I have heard of it and I don't think that should happen. I know that occasionally if I begin to create a character and then i change my mind and go back and change the race that there are sometimes options that are selectable that are not usually selectable. (bald elf for example) Perhaps there is something like this going on. Could you try relogging completely and making your sylvan valewalker without choosing any other races beforehand? I am just wondering if this could be part of the problem.

Thu 13 Jun 2019 3:14 PM by prismface

I unfortunately can't do a definitive test of this right now, but I definitely noticed the bug you mention. It absolutely could be contributing to the issue. Thank you both for your help.