Big lags/freez since few days

Started 21 Oct 2018
by Tsyliae
in Support Center
Hello, i'd like to ask if i can do something about the lag i got since few days...
Sometimes i got none, and sometimes players port everywhere or disapear!
"/Effects none" don't help, and it seems it's not my connection.

Can i do something or do i only have to wait few days?
Cause for now i can't play with 2-3 sec lag
Sun 21 Oct 2018 8:32 PM by FairteX
same here got the same problem andbsometimes everythings is ok. we are both french.
Tue 23 Oct 2018 8:17 AM by Kennylives
Same here, French going through Orange.
Wired connection or phone tethering (also through Orange) = same result.

Lag is so bad sometimes everything despawns and respawns after a few seconds. My group mates in Germany had no issues.

If this still happens tonight I'll try connecting through a VPN abroad and report back.
Tue 23 Oct 2018 10:50 AM by gruenesschaf
It should only affect people with the french ISP Orange, did a couple tests with people on discord that confirmed this. Contacted Hetzner (server provider) who temporarily switched it over to another uplink which resolved the issue, however that was only temporarily / to confirm the issue is with the uplink and Hetzner had to switch back. The responsible uplink provider was contacted and is now the one to fix the issue, the given time frame is "might take a couple days".
Wed 24 Oct 2018 5:00 PM by Krishprolls
Hi,

Did you try the VPN solution and have a feedback about it Kenny?
It is hardly playable tonight for me, got LD 3 times over 10min and remaining of the time I had 2-3sec latency every 20-30sec.
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