Account verification and more

Started 14 Feb 2019
by Dorioth
in Support Center
Tried to log in and a message said Please check your e-mail to verify access, eventually got the e-mail and it said my account had been accessed from a different IP address and to only follow the link if I recognised the IP address. I checked the IP address supplied and it is not close to where I live so its iffy, however, there was no other link to follow to allow me to enter the game. So I come on here to post a message where it said did not recognise either my user name or password, so I go through a request a new password sent to my e-mail address, this worked ok and activated new password so I could post here, however when I had another attempt to log into the game it now said did not recognise any of the information submitted, so you think ok its a new password, so update that to the one recently sent and now its right back saying check your e-mail to verify etc with the same message as before, with no other way to log in. There seems to be a few post of this nature so what's happened? and how do I get to log in?
Thu 14 Feb 2019 11:24 AM by Uthred
https://forum.playphoenix.online/viewtopic.php?f=2&p=33393#p33393

Read this.

You have to verify to enter the game.
Thu 14 Feb 2019 11:42 AM by Dorioth
Yes but how do you verify when it says only follow the link if you recognise the IP address. I don't recognise it, and there is no other link to follow for that option. Your link points to known host that block your e-mails, I'm on BT and have no problem getting your e-mails so that isn't stopping me from logging in, what is stopping me is no option to log in and verify my current IP address which you must have logged someplace for you to know an attempt has been made from a different IP address, or am I missing something completely?
Thu 14 Feb 2019 12:22 PM by gruenesschaf
What do you think recognizing an IP means? The email includes a link to whatismyip.com which would be one place to figure out your current ip. If the listed IP matches your current IP it would be safe to verify.
Anyways, if you just clicked login, you get an error telling you to verify the access via email and then receive an email you can also be almost certain that the login attempt you just made is what the just received email is for.
Thu 14 Feb 2019 12:44 PM by Dorioth
The first time this happened I did check the IP address and it pointed to a physical address with a post code in a different city to where I live, some 100 or so miles away, hence I didn't recognise the IP address, However on your recommendation to check my IP address it too says I live 100 miles away so I have now got to start talking with a welsh accent in stead of a Yorkshire man, Joking apart I am now logged in thank you.
Thu 14 Feb 2019 1:21 PM by Mac
Dorioth wrote:
Thu 14 Feb 2019 12:44 PM
The first time this happened I did check the IP address and it pointed to a physical address with a post code in a different city to where I live, some 100 or so miles away, hence I didn't recognise the IP address, However on your recommendation to check my IP address it too says I live 100 miles away so I have now got to start talking with a welsh accent in stead of a Yorkshire man, Joking apart I am now logged in thank you.
Very clearly your ISP's server is located ~ 100 miles from where you live.
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