Account suspended

Started 13 Nov 2020

by Brutaal

in Support Center

Hello,
We (me, son and daughter) decide to come back this week end.
I just try to connect daughter's account on a 'new' laptop and I can't : account suspended.
Is there a reason ? It is beacause of loggin on another laptop ?
How can I change this ? Thank you

Fri 13 Nov 2020 5:38 PM by romulus

Hi Brutaal,
Here is the link to the ban https://forum.playphoenix.online/server/bans/27452-banned-aliqua-dragaenis
If you have discord, your best bet is to go to the support channel and tag a GM (@GameMaster) and ask to speak about a ban.
Pursuant to the server rules (https://playphoenix.online/rules), don't post public details or discussions about your ban with anyone but a GM / Worldbuilder directly.
Good Luck!

Fri 13 Nov 2020 6:18 PM by Brutaal

Thank you for your answer.
We played with son and daughter 1 year aog. It's not possible anymore ?
I just install discord but I don't know how to reach gm.. is there a channel ? Sorry I dont know how use it.

Fri 13 Nov 2020 6:35 PM by romulus

Hi again,
Yes it is possible to play multiple people in the same house, but each player must have their own computer and you can not log into more than one account from the same computer. See the rules on the front page for more infos.
There is a link on the main Phoenix page to join the official discord server. If you have discord installed, you can just click the little picture and join the server.
link: (https://discord.gg/4AWAhUs)
Once there, join the #support channel and ask for a @GameMaster to assist you.
Good luck!

Fri 13 Nov 2020 7:03 PM by Brutaal

Thank you. We have 1 computer each.

Fri 13 Nov 2020 7:07 PM by romulus

Good!
And each computer can only log into one account. Once logged, the account and the computer are linked. A linked computer can never log into a different account, ever.
Also, there is no way to unlink an account from a computer.
Do make sure to chat with a GM or Worldbuilder to resolve your current issue.
Good luck!

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