Account not on file or invalid

Started 22 Mar 2019
by carfo
in Support Center
Trying to log in and it says "account on on file or invalid" i've ensured 100% the account is valid that I've been logging into and it's still not working. Any help?
Fri 22 Mar 2019 2:25 PM by Jazzy
Yeah i got the excat same problem, keep telling me to check my email.
Must add i have been away 14 days due t o holiday.
Fri 22 Mar 2019 2:27 PM by chryso
Are you using any special characters in your password? It has been mentioned that can be a problem.
Fri 22 Mar 2019 4:42 PM by Jazzy
No i have even changed my pw, in order to make sure there wasnt.
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