On live we had volunteers, some players who was the long arm of the GM. When someone has a problem like "XY stoles my spot...", "XY said HOLY-MOTHER-OF-AN-EXAMPLE to me" or something like this, the players don't send a GM this but a volunteer. And the volunteer can try to fix the problem - if not possible, he/she can forward the problem to a GM. A volunteer could also moderates the Advice-Chat to stop spamming, silences users who spam (like me) and a lot more. I think this could be great because a lot of players would like it to do this job and the Phönixteam is relieved.
Think about it.
Think about it.