How do you know what you're banned for?

Uthred wrote: ↑

Mon 16 Dec 2019 12:46 PM

After our first ban wave in August, we are checking once again on multi accounts.

These bans are applied because of the violation of rule 1.1 and/or rule 1.2 - Phoenix' core https://playphoenix.online/rules
You did create and play multiple accounts from the same computer in the past with optional circumvention of the realm timer using another account in various cases.

While we have an automated detection in place, every ban is being reviewed by a team member before it becomes active.
Due to the amount of accounts the system returned, we will not post individual ban posts on the forum.

If you are affected by this, you will receive the following error during loading screen:
"Your account does not have access to this game."

To determine your individual ban duration, the rule of thumb is:

• Multi-account on : 3-day ban for the 1st account; perma for all others
  
  
same realm
• Multi-account on : 7-day ban for the 1st account, perma for all others
  
  
different realms
• Creating : perma for all accounts
  
  
new account while temp-banned
• of multi-account: perma for all accounts
2nd incident

If the ban did not expire after the duration you are assuming, feel free to contact a game master on Discord or forum.
Please expect delays in our teams answers regarding this. Always provide the affecting account names when contacting us on this matter.